IT support and managed services
Your help desk, your updates and your monitoring, handled.
We look after your computers, servers and accounts every day, not just when something breaks. Updates go in after hours, problems get flagged early, and every request is tracked until it is done.
Support is unlimited, so your team can ask about the small stuff before it turns into big stuff.
What's included
24/7 remote help desk
Live help with Windows, macOS, printers, Microsoft 365 and Teams. Every request is tracked in our ticketing portal with SLAs and resolution notes.
Patch and update management
Scheduled operating system and third-party patching that fits your work hours, with full visibility into update status.
Centralized asset tracking
Real-time inventory of hardware, software and licences for lifecycle planning and audits, without spreadsheets.
Daily 6:00 AM checks
Servers, network and backups verified every weekday before your team logs in.
On-site visits
Hands-on help across Canada when a problem can't be fixed remotely.
Works with your IT person
A hybrid model that fills the gaps around the setup and staff you already have.
Why it matters
Many providers sell blocks of hours and charge extra when you run out. Difend includes unlimited remote and help desk support for a fixed monthly fee, and every weekday at 6:00 AM we verify your servers and network before your team logs in.
What you get
- Monthly report on ticket resolution and patch status
- Asset inventory and endpoint compliance summary
- All in a business-readable format for internal reviews and audits
Start with a 30-minute call
We'll look at how your office runs today and tell you what we'd change first.
More services
- IT consulting and strategyPart-time CIO and CISO leadership, IT roadmaps, budgets and vendor selection.
- Microsoft 365 hardeningLock down sign-ins, email, sharing and admin rights in Microsoft 365.
- Vulnerability managementWe deploy scanning tools and manage your vulnerabilities from discovery to fix.
- Compliance and audit readinessGap assessments, policies, evidence and support so you pass your audit.